From the date you receive your order, you have a 14-day window to contact our customer service team to initiate a return for an exchange or store credit. 

Send an email to info@jellosociety.com and mention:

- Order number
- Full name

All items must be in original sale condition.

Returns will be thoroughly checked and we reserve the right to reject returns based on condition issues.

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Please note that all customers are responsible for return shipment costs. Original shipping charges are non-refundable. The buyer is responsible for the shipping label & in case of loss or damage. International clients must ensure the customs declaration is filled in as a return.
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NO RETURNS ON SALE ITEMS - FINAL SALE.

Right of Withdrawal (EU Customers)

If you are located within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order.

To exercise this right, please contact us at info@jellosociety.com within 14 days of delivery and return the item within 14 days of notifying us.

Please note:

  • The item must be returned unused, undamaged, and in its original packaging.
  • The customer is responsible for all return shipping costs.
  • Original shipping charges are non-refundable.
  • Any customs duties, taxes, import fees, or carrier charges incurred during the return process are the responsibility of the customer.
  • We recommend using a tracked shipping service, as we cannot be held responsible for items lost or damaged during return transit.

Once the returned item has been received and inspected, any eligible refund will be processed to the original payment method.